About our Privacy Policy
This Privacy Policy explains how R2PBet, operated via r2pbetscasino.com, collects, uses, stores, shares, and protects personal information when you visit our website, register an account, play games, make deposits or withdrawals, contact customer support, or otherwise interact with our services.
R2PBet is committed to handling personal data in a lawful, fair, transparent, and secure manner. We recognise that privacy is an important part of the online gaming experience, and we take our responsibilities seriously. This Policy is designed to help you understand what information we collect, why we collect it, how we use it, and what rights you have in relation to your personal data.
By using the R2PBet website and services, you acknowledge that we may process your information in accordance with this Privacy Policy, applicable data protection laws, and any additional terms that may apply to your account or activity. If you do not agree with the practices described in this Policy, you should discontinue use of our services.
Where this Policy refers to “we”, “us”, or “our”, it means R2PBet. Where it refers to “you” or “your”, it means the individual using our services, whether as a registered customer or a visitor to our website.
What Information We Collect
R2PBet collects personal information only to the extent necessary for operating our services, meeting legal and regulatory obligations, preventing abuse, and improving the overall user experience.
Registration data
When you create an account with R2PBet, we may collect information such as your name, date of birth, residential address, email address, telephone number, username, password, and country of residence. We may also collect information relating to your communication preferences and account settings.
Transaction data
When you deposit or withdraw funds, we may collect information about the payment method used, transaction amounts, timestamps, account identifiers, currency selection, and relevant payment processor references. This information is necessary to process payments, maintain accurate records, and fulfil our legal and anti-fraud obligations.
Cookies and similar technologies
We use cookies and similar technologies to support website functionality, remember preferences, analyse traffic, and help provide a more relevant user experience. Cookie-related information may include device identifiers, browsing behaviour, session data, and pages visited.
KYC documents
To meet verification and regulatory requirements, we may request documents and information such as a passport or national ID, proof of address, bank statements, source-of-funds evidence, and other supporting documents where required. These documents are used to verify identity, age, residency, and, where applicable, payment ownership or affordability.
Technical and usage data
We may also collect technical data when you use our website, including IP address, device type, browser type, operating system, language preferences, access times, pages viewed, and log-in activity. This helps us to maintain security, detect abuse, and improve service performance.
What We Don’t Collect
R2PBet does not intentionally collect sensitive personal information unless it is strictly necessary for a lawful purpose, such as compliance with legal obligations or enhanced due diligence. In particular, we do not collect information relating to your race, ethnicity, religion, philosophical beliefs, health, or similar special-category data for marketing or profiling purposes.
If such information is ever provided to us voluntarily or incidentally, it will be handled with appropriate care and only used where there is a valid legal basis for doing so. We do not seek to build profiles based on sensitive characteristics, and we do not use sensitive data in a manner that would be unfair or disproportionate.
How We Use Information
R2PBet uses personal information for the following purposes:
- To open, operate, and manage your account
- To verify your identity, age, and eligibility to use our services
- To process deposits, withdrawals, refunds, and other account transactions
- To communicate with you about your account, transactions, and service notices
- To provide customer support and respond to enquiries
- To monitor activity for fraud, abuse, money laundering, and other security risks
- To comply with legal, regulatory, and licensing obligations
- To administer promotions, bonuses, cashback, and reward features
- To improve the website, games, and overall customer experience
- To analyse usage patterns and maintain the security and integrity of our systems
We may also use information to enforce our terms, resolve disputes, investigate suspicious behaviour, and protect the rights, property, and safety of R2PBet, our customers, and third parties.
Marketing Communications
Where permitted by law, R2PBet may send you marketing communications about offers, promotions, new features, and other updates that may be of interest to you. These communications may be sent by email, on-site messaging, or other available channels.
You can opt out of marketing communications at any time by using the unsubscribe link in the relevant message, adjusting your account preferences, or contacting us directly. If you opt out of marketing, we may still send you non-promotional messages that are necessary for the administration of your account, such as verification requests, payment notices, important service updates, or legal communications.
We respect your choice to decline marketing and will process opt-out requests promptly. Please note that it may take a short period for all systems to update, and you may continue to receive messages that were already in progress at the time of your request.
How We Collect Information
R2PBet collects information in several ways. Some information is provided directly by you when you register, contact support, complete verification checks, or make financial transactions. Some information is collected automatically through cookies, logs, and analytics tools when you visit our website or use our services. We may also receive information from third parties where necessary and lawful.
For example, payment processors may provide transaction confirmations, verification service providers may confirm identity-related details, and regulatory or fraud-prevention partners may share relevant checks or alerts. We only collect information from third parties where it is appropriate and permitted to do so.
How We Share Information
R2PBet does not sell your personal data. We may share information only where there is a valid reason to do so and where the disclosure is lawful and proportionate.
Service providers and partners
We may share data with trusted partners and service providers that support our operations, such as hosting providers, security providers, identity verification partners, customer support platforms, and analytics services. These parties are expected to process personal data only on our instructions and in accordance with applicable data protection requirements.
Payment processors
To process deposits and withdrawals, we may share necessary transaction-related data with payment processors and financial intermediaries. This may include account details, transaction references, and information needed to complete or verify payments.
Legal and regulatory disclosures
We may disclose personal data where required by law, court order, regulator request, licensing obligations, or other valid legal process. We may also share information where necessary to protect against fraud, support an investigation, enforce our terms, or safeguard the rights and safety of R2PBet, our users, or third parties.
Business changes
If R2PBet undergoes a reorganisation, merger, transfer of assets, or similar business change, personal data may be shared with relevant parties as part of that process, subject to appropriate confidentiality and data protection safeguards.
Data Storage & Security
R2PBet takes the security of your personal data seriously and uses reasonable technical and organisational safeguards to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure.
Security measures may include SSL technology, encryption, access controls, authentication procedures, firewalls, monitoring tools, and restricted employee access to sensitive information. We also take steps to ensure that personal data is retained only for as long as it is needed for the purposes described in this Policy or as required by law.
While we work hard to protect your information, no online system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and for notifying us promptly if you believe your account has been compromised.
We recommend that you choose a strong password, avoid sharing account credentials, and log out of your account when using shared or public devices.
Your Rights
Subject to applicable law, including the GDPR where relevant, you may have the following rights in relation to your personal data:
- Access: the right to request a copy of the personal data we hold about you
- Correction: the right to request that inaccurate or incomplete information be corrected
- Erasure: the right to request deletion of your personal data in certain circumstances
- Portability: the right to receive certain data in a structured, commonly used, machine-readable format
- Restriction: the right to request that we limit the processing of your data in certain cases
- Objection: the right to object to certain types of processing, including some forms of direct marketing
In some cases, we may need to retain or continue processing certain information to comply with legal obligations, resolve disputes, complete transactions, or enforce our terms. If we cannot fulfil a request, we will explain the reason where appropriate.
To exercise your rights, please contact us using the details provided in the Contact section below. We may ask you to verify your identity before responding to your request.
Cookies
R2PBet uses cookies and similar technologies for a variety of purposes. These technologies help us recognise returning users, keep you signed in, remember preferences, measure performance, and improve the overall functionality of the website.
We may use:
- Strictly necessary cookies to enable core website functions and security features
- Functional cookies to remember choices and improve convenience
- Performance and analytics cookies to understand how visitors use the site
- Preference cookies to support language or display settings
You can usually manage cookies through your browser settings. Please note that disabling certain cookies may affect website performance or limit the availability of some features. Where required, we will present cookie notices or consent tools in line with applicable law.
Third Party Sites
- Our website may contain links to third-party websites, services, or content that are not operated by R2PBet. If you click on such a link, you will be leaving our website and entering an external environment governed by its own privacy policy and terms.
- R2PBet is not responsible for the privacy practices, content, or security of third-party sites. We recommend that you review the privacy policy of any external website before providing personal information or using its services.
- Some third parties may collect information about your use of their services independently of R2PBet. Their processing practices are outside our control, and you should address any questions directly to the relevant third party.
Contact
If you have any questions about this Privacy Policy, your personal data, or the way R2PBet handles information, please contact us at:
Email: [email protected]
We will aim to respond to privacy-related enquiries as promptly as reasonably possible. If you contact us about your rights, please provide enough information for us to identify you and understand your request.
R2PBet may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updated version will be published on this page with an updated effective date where applicable. We encourage you to review this Policy regularly so that you remain informed about how your data is protected.