KYC Policy
This KYC Policy explains how R2PBet collects, verifies, stores, and uses customer identification information in line with our legal and regulatory obligations. KYC stands for “Know Your Customer” and is an essential part of our compliance framework. It helps us verify the identity of our players, protect accounts from unauthorised access, reduce the risk of fraud, and support anti-money laundering controls.
By registering an account and using the services available at R2PBet, you agree that we may request and process documentation and information necessary to complete identity verification and, where relevant, enhanced due diligence checks. Where a customer does not complete verification to our satisfaction, we may restrict access to the account, withhold withdrawals, or suspend the account in accordance with our terms and applicable law.
1. Purpose of KYC Verification
R2PBet is required to confirm that each account holder is who they claim to be and that the account is being used lawfully. KYC verification serves several important purposes:
- to confirm a customer’s identity and age;
- to help prevent fraud, identity theft, account takeover, and bonus abuse;
- to support anti-money laundering and counter-terrorist financing controls;
- to ensure payments are processed safely and only to the legitimate account holder;
- to comply with applicable legal, regulatory, and internal risk management obligations.
We may also request verification where account activity appears unusual, where there are discrepancies in account details, or where additional checks are needed under our compliance procedures.
2. When Verification Is Required
Verification may be required at any point, but it is commonly triggered in the following situations:
- when a customer requests a withdrawal;
- when cumulative transactions reach or exceed €2000;
- when there is a change to account details or payment information;
- when activity is flagged by our security or compliance systems;
- when required by law, regulation, or a request from an authorised authority;
- when additional checks are needed to satisfy responsible gambling, fraud prevention, or AML requirements.
In some cases, we may ask for documents even if the threshold above has not been reached, particularly if risk indicators suggest that further review is necessary.
3. Documents We May Request
To complete identity verification, R2PBet may request one or more of the following documents:
- a valid passport;
- a national identity card;
- a utility bill dated recently and showing your full name and residential address;
- a bank statement dated recently and showing your full name and account details;
- payment method verification evidence, where applicable;
- additional documents or information necessary to confirm source of funds, account ownership, or transaction legitimacy.
All documents must be clear, legible, complete, and valid. If information is obscured, out of date, altered, cropped, or inconsistent with your account data, we may reject the submission and request new copies.
4. Identity Verification Requirements
As part of standard identity verification, we may need to confirm the following:
- your full legal name;
- your date of birth;
- your residential address;
- the ownership of your chosen payment method;
- the legitimacy of the source of deposits or withdrawals;
- that you are of legal gambling age and permitted to use our services.
If the details provided during registration do not match your documents, we may place a hold on the account until the discrepancy is resolved. We may also decline to accept documents that do not adequately prove the required information.
5. Processing Times
Verification reviews are completed as quickly as possible, but the time needed will depend on the quality of the documents provided, the volume of requests in our queue, and the complexity of the review. Simple checks may be completed quickly, while enhanced due diligence or source-of-funds checks may take longer.
Where we require additional information, the processing period may be extended until all requested materials have been received and assessed. Customers are encouraged to respond promptly to avoid delays. If a document is unclear or incomplete, we may request a replacement and the review period will restart once the updated document is received.
6. Account Restrictions During Verification
While verification is pending, R2PBet may apply certain restrictions to the account. These restrictions may include:
- withholding withdrawal requests until verification is completed;
- limiting access to promotions or bonus offers;
- restricting deposits in certain circumstances;
- suspending gameplay where required for compliance reasons;
- freezing the account temporarily if we suspect fraud, multiple account activity, or other suspicious behaviour.
These measures are intended to protect both the customer and R2PBet. They are not applied arbitrarily and will generally remain in place only for as long as necessary to complete the review.
7. Data Handling and Security
Any personal data and documentation supplied for KYC purposes are handled with care and processed in accordance with our internal security standards and applicable data protection rules. We only collect and use information that is relevant to verification, compliance, fraud prevention, and associated record-keeping obligations.
Security measures may include controlled access to documents, secure storage systems, encryption, and authentication procedures intended to reduce the risk of unauthorised disclosure, misuse, or loss. Access to KYC information is limited to authorised personnel and approved service providers who require it to perform their duties.
Where documents are transmitted electronically, we take reasonable steps to protect them in transit and at rest. However, no online system can be guaranteed to be completely risk-free, and customers should also take precautions when sharing sensitive information online.
8. Use of KYC Information
Information obtained through KYC checks may be used for the following purposes:
- identity and age verification;
- fraud prevention and account security;
- AML and sanctions screening;
- payment and withdrawal validation;
- regulatory reporting and audit support;
- investigation of suspected misuse, bonus abuse, or prohibited activity;
- customer risk assessment and ongoing due diligence.
We may combine KYC data with account activity and transaction history to determine whether additional checks are necessary. This helps us maintain a safe and compliant platform for all customers.
9. Source of Funds and Enhanced Due Diligence
In some cases, we may require additional information to confirm the source of your funds or source of wealth. This may happen if transaction patterns appear unusual, if there is a high level of activity, or if risk indicators suggest that standard verification is not sufficient.
Source-of-funds checks may include requesting:
- bank statements;
- payslips;
- employment or business records;
- tax documentation;
- other reasonable evidence supporting the origin of the money used on the account.
If enhanced due diligence is required, withdrawals may be delayed until the review is complete. Refusal to provide required information may result in account restrictions or closure.
10. Refusal, Failure, or Inability to Verify
If you do not provide the documents we request, provide inaccurate information, or fail to complete verification to our satisfaction, R2PBet may:
- restrict or suspend your account;
- decline withdrawals;
- void bonuses or promotional benefits where appropriate;
- close the account if required under our compliance procedures;
- take other action permitted under our terms and applicable law.
We reserve the right to reject documents that appear fraudulent, altered, incomplete, or inconsistent. If false or misleading information is discovered, we may take further action to protect the integrity of the platform and comply with our legal obligations.
11. Data Retention
KYC documents and related records are retained only for as long as necessary to fulfil the purposes for which they were collected, including compliance, audit, dispute handling, fraud prevention, and legal requirements. The retention period may vary depending on the nature of the data and the obligations that apply to R2PBet.
Where retention is no longer required, we will securely delete or anonymise the relevant information in accordance with our retention practices.
12. Your Responsibilities
Customers are responsible for ensuring that the information held on their account is accurate and up to date. You should also ensure that any documents you submit are genuine, current, and belong to you. When your residential address, payment details, or other relevant information changes, you should update your account promptly where possible.
You must not submit documents belonging to another person, altered documents, or any false information. Such conduct may be treated as a serious compliance issue and may result in account restriction, closure, or reporting to the relevant authorities where required.
13. Contact Us
- If you have questions about this KYC Policy or need assistance with document submission, please contact our support team at:
- Email: [email protected]
- We will review queries as promptly as possible and guide you through the next steps where appropriate.